Privacy Policy

01.Introduction

We are committed to handling your personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable international data protection standards including the General Data Protection Regulation (GDPR) where relevant.

02.Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

When you contact us by phone, WhatsApp, email, or through forms on our website, we may collect:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Physical address or project location
• Property type (residential, commercial, industrial)
• Project requirements, dimensions, and preferences
• Any photos or documents you voluntarily share with us
• Communications and message history with our team

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, pixels, and similar tracking technologies. This includes:

• IP address (anonymized where possible)
• Browser type and version
• Device type, operating system, and screen resolution
• Pages visited, time spent, and click behavior
• Referring website or search query
• Approximate geographic location (country/city level)
• Date and time of visit

2.3 Information from Third-Party Sources

We may receive information about you from:

• Google Analytics — website behavior data
• Meta Pixel / Facebook Pixel — advertising performance and audience data
• Social media platforms when you interact with our pages (Facebook, Instagram)
• Business partners or referral sources who share your details with your consent

03.How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries — providing quotes, scheduling site inspections, answering questions
• Service delivery — coordinating installation, communicating during projects, providing post-installation support
• Quote preparation — calculating accurate pricing based on your project requirements
• Customer service — addressing complaints, warranty claims, and follow-up questions
• Marketing and communication — sending project updates, service announcements, or promotional offers (only with your consent and with the option to opt out at any time)
• Website improvement — analyzing how visitors use our website to improve content, navigation, and performance
• Advertising — running targeted ads on platforms like Google and Meta to reach potential customers with similar interests
• Legal compliance — fulfilling regulatory, tax, and legal obligations under UAE law
• Fraud prevention and security — protecting our website and customers from unauthorized activity

04.Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and deliver relevant advertising.

Types of Cookies We Use

• Strictly Necessary Cookies — required for basic website functionality (page loading, security, form submission). These cannot be disabled.
• Analytics Cookies — help us understand how visitors interact with our website. We use Google Analytics for this purpose.
• Marketing & Advertising Cookies — track behavior across websites to enable retargeting and conversion measurement. We use Meta Pixel (Facebook Pixel) and may use Google Ads tracking.
• Functional Cookies — remember your preferences (language, region, etc.) for a better experience on return visits.

Managing Cookies

You can control or disable cookies through your browser settings. Most browsers allow you to refuse cookies entirely or alert you when a cookie is being set. Note that disabling cookies may affect website functionality.

For more information on managing cookies in your browser:

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can manage Meta advertising preferences at facebook.com/adpreferences.

05.Third-Party Services We Use

We use the following third-party services that may collect or process your data. These services have their own privacy policies governing how they handle your data — we recommend you review them for full transparency.

06.How We Share Your Information

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• With our installation team — only the information necessary to deliver your project (name, address, contact, project specs)
• With service providers — our hosting, email, analytics, and CRM providers who process data on our behalf under strict confidentiality agreements
• With legal or regulatory authorities — when required by UAE law, court order, or to protect our legal rights
• In business transfers — if our company is acquired or merged, your data may be transferred to the new entity (you will be notified of any change in data ownership)
• With your explicit consent — for any sharing not covered above, we will request your permission first

07.International Data Transfers

Some of our third-party services (Google, Meta) may store or process data outside the UAE, including in the United States and European Union. When such transfers occur, we ensure appropriate safeguards are in place — typically through standard contractual clauses or recognized adequacy frameworks — in line with UAE PDPL requirements.

08.Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Inquiry data (without engagement): up to 12 months from last contact
• Active customer data: for the duration of our business relationship plus 5 years thereafter (in line with UAE record-keeping requirements for tax and warranty purposes)
• Marketing consent records: until you withdraw consent
• Website analytics data: typically 14–26 months (default Google Analytics retention)

After the retention period, your data is securely deleted or anonymized.

09.How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal data, including:

• HTTPS/SSL encryption for all data transmitted via our website
• Restricted access to personal data on a need-to-know basis
• Secure storage of physical records and digital files
• Regular security reviews of our website and systems
• Confidentiality agreements with all team members and service providers

While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your information using current industry standards.

10.Your Rights

Under UAE PDPL and applicable data protection laws, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data, subject to legal retention requirements
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — withdraw consent for processing at any time
• Right to lodge a complaint — file a complaint with the UAE Data Office or relevant supervisory authority

11.Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete the information.

12.Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or for other operational reasons.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users via a notice on our website homepage for significant changes
• Where required, request renewed consent before processing data under updated terms

We encourage you to review this Privacy Policy periodically.

13.Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

14.Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and any subsequent regulations.

Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.